Terms of Service

The agreement for using CREXOS: who owns what, the data is not warranted, and how you may contact people.

Version 2.0 · Last updated 2026-09-28

This is a draft, and here is exactly why.

This text has not yet been reviewed by an attorney. It describes how the system actually works; it is not legal advice and makes no compliance claim.

These Terms of Service ("Terms") are an agreement between CREXOS Technologies, LLC, a Georgia limited liability company ("CREXOS", "we", "us"), and the organization that licenses CREXOS (the "Customer") and each person who uses it (a "User", "you"). They cover the CREXOS platform: the web application, its data, its AI features and related services (the "Service").

Plain-language summaries in italics are there to help you read the Terms. They are not part of them.

1. Accepting these Terms

You accept by clicking "I agree". If you accept for your firm, you're telling us you're allowed to.

1.1 You accept these Terms by clicking "I agree" when prompted, or by using the Service after that prompt. We record who accepted, which version, and when.

1.2 A User who accepts with the role of owner or administrator of a workspace accepts for the Customer and represents that they have authority to bind it. Every other User accepts for themselves: they agree to follow these Terms while using the Customer's workspace.

1.3 A signed agreement comes first. If the Customer has a separate agreement with CREXOS signed by both parties (for example, a design partner, subscription or order form), that agreement controls wherever it conflicts with these Terms.

2. Who can use it

Invite-only and business-only.

2.1 The Service is invite-only and sold to businesses. You need an account, and the Customer, or the person who invited you, controls the workspace you join. A login created with an address nobody invited does not get you in.

2.2 You must be at least 18 and using the Service for work. You are responsible for everything done under your sign-in. Do not share it. Tell us promptly at security@crexos.io if you think someone else has used it.

3. Our license to you

3.1 While the Customer's subscription is active, we grant the Customer and its Users a non-exclusive, non-transferable right to use the Service for the Customer's internal business, under these Terms.

3.2 What you may not do. You may not, and may not let anyone else:

resell, redistribute or scrape data out of the Service in bulk, or extract it except through the export features we provide;
share your workspace or login with anyone outside the Customer's firm;
try to reach data belonging to another workspace, or test, probe or get around the Service's security, rate limits or usage caps;
copy, modify, reverse-engineer, decompile or try to extract the source code, models, prompts, scoring methods or data structures of the Service, except where the law expressly allows it;
use the Service, or anything learned from it, to build or help build a competing product or dataset;
use the Service in breach of Section 7 (outreach rules) or the law.

4. Who owns what

We own the product and our database. You own your firm's work.

4.1 CREXOS owns the Service. CREXOS and its licensors own the Service and everything in it: the software, designs, AI agents, models, prompts, scoring and matching methods, documentation, and the compiled database of companies, properties, parcels and contacts (the "CREXOS Data"). This includes all improvements, whenever made and whoever suggested them. These Terms grant no rights except the license in Section 3.

4.2 The Customer owns its Customer Data. "Customer Data" means the records the Customer and its Users put into the Service or create by using it: lists, notes, calls, emails and replies, campaigns, files, deals and pipeline. As between us, the Customer owns Customer Data.

4.3 Our license to Customer Data. The Customer grants CREXOS the right to host, copy, process and use Customer Data to provide, secure, support and improve the Service, including by using AI providers under terms that prohibit them from training their own models on it. We may also create and use aggregated or de-identified information that doesn't identify the Customer, its clients or any individual. Any broader use, such as training CREXOS's AI agents on identifiable Customer Data, requires the Customer's signed agreement (Section 1.3).

4.4 Feedback. If you give us suggestions, ideas or feature requests ("Feedback"), we may use them freely and without obligation. CREXOS owns the Feedback and anything built from it, and you assign any rights you have in it to CREXOS.

4.5 Market data you use. Records from the CREXOS Data that you actually engage (for example, a contact you emailed or a property you pursued) become part of your working records. The underlying CREXOS Data stays ours, you can't take it with you in bulk, and third-party providers' terms may restrict it further.

5. The data is not warranted, and this is the important clause

CREXOS compiles public records and vendor data about property, companies and contacts. That material is frequently incomplete, out of date, or matched to the wrong party. Tax rolls carry errors. Registries lag reality by months. Vendor matching returns the wrong person a measurable share of the time.

Scores, rankings and match results are estimates produced by models, not findings. Where the product shows how much of a score is evidenced rather than inferred, read it.

The Service and the CREXOS Data are provided as is, with no warranty of accuracy, completeness or fitness for a particular purpose. Verify before you act. Do not use them as the basis of a valuation, an offer, a filing, or advice to a client without independently checking the underlying record.

6. Not advice; AI output

Nothing in CREXOS is legal, tax, investment, appraisal or brokerage advice. Generated text (drafted emails, summaries, property write-ups, extracted lease terms) is a starting point written by a language model, and it can be confidently wrong. You are the professional: review AI output before you send it or rely on it. You are responsible for what you send.

7. How you may contact people

This is the part most likely to get you, or us, into trouble. By using CREXOS to reach out, you agree to:

contact people about business matters at their place of work, not in a personal capacity;
identify yourself and your firm honestly in every message, and include a working way to opt out;
honor an opt-out immediately, and never route around one by using a different address or number for the same person;
comply with the law that applies to you, including CAN-SPAM, the Telephone Consumer Protection Act, and any marketing, telemarketing and data-protection rules in the places you and your recipients are;
record calls only lawfully. If your organization enables call recording or transcription, a disclosure must play on every call. Several states, including Florida, require every party's consent to record;
not use the Service for bulk unsolicited consumer marketing, for anything deceptive, or to contact anyone who has told you to stop.

You send under your own name, from your own mailboxes and numbers, and you are the sender in law. We are not. We may pause sending, or suspend a User, to stop a breach of this Section.

8. Confidentiality

8.1 Each party will keep the other's non-public information confidential and use it only for the Service. For CREXOS, that includes the Service, the CREXOS Data, pricing and roadmap. For the Customer, it includes Customer Data. The duty lasts while the Customer uses the Service and for three years after, and for trade secrets (including our source code and the CREXOS Data) for as long as they remain secret.

8.2 This doesn't cover information that is public through no one's fault, that was already known, that was independently developed, or that has to be disclosed by law (with notice where lawful).

9. Fees

Fees, plan limits and usage allowances are set in the Customer's order form, plan or signed agreement. Usage caps, including AI calls, enrichments, emails and storage, are part of the plan. When a cap is reached, the related feature pauses until the next period or until more capacity is purchased. Overdue fees may lead to suspension after notice. Suspension does not delete Customer Data.

10. Interruption, and the limits of what we owe you

The Service depends on third-party services, including hosting, email delivery, data vendors and language-model providers. Any of them can fail, change their terms or cut off access, and some features will stop working when they do. We do not promise uninterrupted service. Services you connect yourself (your mailbox, CRM or phone system) are also governed by your own agreements with those providers.

Limit. To the fullest extent the law allows: (a) CREXOS is not liable for lost profits, lost deals, lost data or indirect or consequential loss arising from the Service or from reliance on data in it; and (b) CREXOS's total liability for any claim is limited to the fees the Customer paid in the 12 months before the claim, or US$100 if none were paid.

11. Your responsibility to us

The Customer will defend and indemnify CREXOS against third-party claims arising from the Customer's or its Users' outreach, calls, content, Customer Data, or breach of Sections 3.2 or 7.

12. Ending it

You can stop using CREXOS at any time. The Customer can ask us to close its workspace. For 60 days after closure, the Customer can export its Customer Data. After that, we delete it within a reasonable time, except records we must keep (for example, proof that someone asked not to be contacted, which we keep so we can keep honoring it). We may suspend or end access for a breach of these Terms, and we will say why. Sections 4, 5, 6, 8, 10, 11 and 13 survive.

13. General

Law and courts: Georgia law governs. Disputes go to the state or federal courts in Cobb County or Fulton County, Georgia, except that either party may seek an injunction anywhere to protect its confidential information or intellectual property.
Changes to the Service: we improve the Service continuously and may change or retire features. If we remove a feature the Customer materially relies on, we'll give reasonable notice.
Changes to these Terms: we may update these Terms. For a material change, we'll tell workspace owners and ask Users to accept the new version at their next sign-in. If you don't accept, you can stop using the Service.
Assignment: CREXOS may assign these Terms in a merger, acquisition or sale of its business.
Entire agreement: these Terms, the Privacy Policy and any signed agreement (Section 1.3) are the whole agreement about the Service.
Export and sanctions: you may not use the Service in, or for anyone located in, a country or region subject to comprehensive U.S. sanctions.

14. Questions

legal@crexos.io · CREXOS Technologies, LLC